1. Purpose and Scope of Personal Information Collection

While using services on Tiximax’s website/application, we may collect the following information:

• Customer’s full name.
• Username (if any).
• Login password (created by the customer).
• Contact phone number.
• Email address.
• Delivery information (delivery address, recipient’s name, recipient’s phone number, etc.).
• Time of collection: When you register to use Tiximax’s service system, place an order, or use features on the website/app.

Note: During the transaction/payment process, Tiximax only retains detailed information about paid orders and does not store customers’ bank account numbers or bank card numbers.

Customers are responsible for keeping their own username, password, and personal email inbox secure. If you discover any misuse, unauthorized use, or security breach by a third party, please notify Tiximax promptly so that we can coordinate a resolution.

2. Scope of Information Use

Tiximax is committed to not using your personal information for any purpose other than those stated. Specifically, the information collected is used to:

• Provide the products/services you register for with Tiximax.
• Send notifications related to activities, promotions, and special offers (if you have agreed to receive them).
• Communicate with, support, and resolve issues arising during the use of the service.
• Prevent and detect fraudulent activity, user account tampering, or violations of system security.

In certain special cases, if there is a lawful request from a competent authority (e.g., police, courts) under the law, Tiximax is responsible for cooperating and providing personal information to support the investigation of legal violations.

3. Information Retention Period

Tiximax retains the personal information you provide in its internal system for the following periods:

• For as long as you use the service, or until the purpose of collecting the information has been fulfilled.
• After the provision of the service has ended, information may still be retained for a certain period for the purposes of reconciliation, complaint resolution, and transaction history lookup. You also have the right to request deletion of, or cessation of storage of, your personal information as prescribed, if you no longer use the service.

4. Information Collection and Management Unit

• Managing unit: TIXIMAX LOGISTICS.
• Field of operation: International logistics and cross-border e-commerce.
• Address: 65 Đ. 9, Hiệp Bình Phước, Thủ Đức, TP.HCM 100000.
• Support hotline: +84 961 538 114.
• Support email: [email protected].

5. Means and Tools for Accessing and Editing Personal Data

You have the right to access, edit, or request deletion of your personal data by:

• Accessing your personal account on the Tiximax website and editing your information directly.
• Contacting the Support Hotline or Support Email (section 4) to submit a request.
• Tiximax will process your request within a reasonable time and notify you of the outcome.

6. Information Security Commitment

Tiximax is committed to:

• Absolutely protecting customers’ personal information in accordance with this policy and with Vietnamese law on personal data protection.
• Not selling or exchanging customers’ personal information with third parties for commercial purposes.
• Recommending that you use strong passwords, avoid logging in on public devices, and regularly update your security software.
• Tiximax will not be liable if your personal information is disclosed due to an error on your part (e.g., disclosing your password, using an unsafe device, etc.).

This Privacy Policy applies only to information you provide on Tiximax’s official website/application. Any information registered on other platforms is not covered by this policy.

7. Complaint Reception and Resolution Mechanism

• If you discover or suspect that your personal information has been misused or compromised, please contact us using the information provided above so that Tiximax can receive your request, verify it, and respond within a maximum of 24–72 hours (or in accordance with the company’s policy in effect at the time).
• Where necessary, we will coordinate with the relevant competent authorities.

8. Effect and Amendment of the Privacy Policy

• This policy takes effect from the date it is published on the website. Tiximax reserves the right to update, amend, or change this policy to reflect actual operations or legal requirements. In the event of any significant change, we will provide clear notice on the website.
• Your continued use of the service after an update constitutes your acceptance of the content of the new privacy policy.