Terms & Policies·TIXIMAX Logistics
Payment Policy
Regulations on payment methods, applicable exchange rates, and financial procedures at Tiximax
1. Payment methods
- Tiximax uses domestic Vietnamese bank transfer (VND). We do not request or store customers’ credit card information.
- Tiximax’s official bank account information is provided together with the official price quotation.
2. Foreign currency exchange rates
- JPY (Japanese Yen) rate: Applies the Vietcombank selling rate plus a fixed foreign currency transfer fee of 5 VND/JPY.
- IDR (Indonesian Rupiah) rate: Orders under 10M IDR apply a fixed rate of 1.68 VND/IDR; orders of 10M IDR or more apply a rate of 1.65 VND/IDR.
- KRW (South Korean Won) rate: Applies a reference rate of 18.8 VND/KRW, which may be adjusted flexibly according to the actual payment time.
3. Deposit and balance payment regulations
- For purchasing/bidding-on-behalf services: The customer must pay a deposit of at least 50% to 100% of the order value for Tiximax to carry out the international transaction.
- The remaining balance (including international shipping fees and surcharges, if any) is paid once the goods arrive at the Vietnam warehouse and before they are handed over to the domestic carrier.