Cancellation & Refund Policy

1. Conditions for order cancellation

Before Tiximax purchases the item: The customer may request to cancel the order and will receive a 100% refund of the deposit paid.
After Tiximax has successfully purchased the item from the overseas partner: The customer cannot cancel the order unless the overseas seller agrees to accept a return and issue a refund (the customer bears all return costs incurred).
For Yahoo Auction bidding orders: The order absolutely cannot be canceled once the bid has been won.

Tiximax provides a 100% refund in the following cases: Goods are lost during international shipping under Tiximax’s responsibility; as clearly defined in the cargo insurance policy.
Refund processing time: Within 3 to 5 business days from the official conclusion of the incident investigation.

The customer provides the receiving bank account information through Tiximax’s official support channel.
Tiximax verifies the transaction history and processes the refund bank transfer.